The Grand Hôtel du Lac de Vevey respects your desire to protect your privacy. We therefore take the protection of your personal data, such as your name, date of birth, postal and e-mail addresses, telephone number, etc., very seriously. This data protection notice governs the collection, processing and use of your personal data and applies to both past and future personal data.
When managing your information, we take into account the legal provisions in force relating to the protection of privacy and the following principles:
We do not only collect your personal data when you use the website to make a reservation; information such as that transmitted by your Internet browser may also be collected when you do not enter personal information, but in anonymized form.
This includes :
- Your IP address
- Access dates and times
- The time difference with GMT
- Visited pages
- Access status / http status code
- The volume of data transmitted for each operation
- The website from which the request originates
- The navigator
- The operating system and its interface
- Your browser language and version
1. DATA AVOIDANCE AND MINIMIZATION
We observe the principle of data avoidance and minimization. This means that we will collect, process and use as little personal data as possible. However, some of this data is necessary to process the booking (surname, first name, e-mail, credit card number, telephone number, etc.); other data is compulsory (passport number, date and place of birth, address, etc.) and is required by the police. Consequently, you cannot avoid these contractual obligations when booking a room at the Grand Hôtel du Lac.
2. PERSONAL DATA AND CONSENT
We will only collect, process and use your personal data if this is necessary to support, implement or terminate a contractual or similar customer relationship.
In all other cases, we will only collect, process and use your personal data with your prior consent.
You may withdraw your consent at any time. Upon receipt of your cancellation request, your data will be deleted. Any request for deletion of data must be sent to the following e-mail address: info@ghdl.ch and proof of your identity must be provided.
3. AUTOMATICALLY GENERATED DATA
While you are visiting the pages of our website, personal data may be automatically processed. In general, this data includes the name of your Internet service provider, your IP address, the browser you are using, your operating system, the web pages you consulted on our website and the website from which you accessed our site.
In all the cases mentioned above, the processing of this data is carried out automatically and anonymously, i.e. it is impossible to assign and therefore identify any individual person on the basis of this data.
4. USE OF COOKIES
A cookie is a small data file that most websites write to your hard drive when you visit them. The only personal information a cookie can obtain is information that the user himself provides. A cookie cannot read data from your hard disk, nor can it read cookies created by other sites. However, cookies improve the performance of our website in a number of ways, notably by enabling us to optimize your customer experience.
Our website uses cookies so that we can serve you better. It uses visitor tracking software that uses cookies to track information about how visitors come to the site, the pages they visit and other actions visitors take on the site. This data is then used to improve the user experience on the site. All user data collected in this way is anonymous.
If you wish, you can refuse cookies by deactivating them in your Internet browser settings. You do not need to have cookies enabled to use our service. Most browsers are configured by default to accept and store cookies.
However, you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. For further information, please consult your browser's online help documentation.
Consult the list of cookies used on this site.
5. THIRD PARTY ACCESS TO YOUR PERSONAL DATA
The collection, processing and use of personal data is carried out by us or by service providers authorized by our treatments. In the latter case, we will ensure that these service providers adhere to the legal regulations in force relating to data protection and the obligations arising from this Data Protection Declaration. The sending of products, promotional material and participation in competitions may, for example, involve the use of service providers.
In all other cases, no third party will have access to your personal data. We will not sell your data or use it for any other purpose. Your data will only be processed and, in particular, passed on to government authorities if we are obliged to do so or if we are required to do so by law.
6. SAFETY
We have reinforced technical and organizational measures to protect your data against accidental loss, theft or unlawful use, unauthorized or accidental destruction, falsification or any other unauthorized processing.
7. CHILDREN
It is not our aim to collect personal data from persons under the age of 15. Should we discover that such data has been stored without the consent of parents or guardians, it will be deleted immediately.
8. REMOVAL AND BLOCKING
You have the right to request information about your personal data processed by treatments, to have them corrected or completed, to object to their processing or to request their deletion.
Unless you tell us otherwise, we will delete your personal data when the relevant business purpose ceases to apply or when required by the relevant legal regulations on data protection. For example, we will delete data collected for a competition if you have not consented to it being collected, processed and used for other purposes. Where consent has been given, we will delete your data after receiving your request to withdraw consent.
On request, we will block all or part of your personal data. In connection with this arrangement, you will be able to specify the duration of the period during which we are to suspend processing. Insofar as is technically and legally possible, you will have the option of excluding your data from certain uses.
Any request concerning your data collected and processed by our treatments should be sent to the following e-mail address: info@ghdl.ch, providing proof of your identity.
9. UPDATING OF THIS DECLARATION
This data protection declaration may be updated, amended, supplemented or revised in whole or in part by our treatments, at our sole discretion and without prior notice. By using our website you agree to any such updates.
10. CONTACT US
If you would like to receive information about your personal data, notify us of any updates, request the deletion of your personal data or have any other questions about the processing of your personal data, please contact us at the following address:
Grand Hôtel du Lac
Rue d'Italie 1
1800 Vevey - Switzerland
E-mail : info@ghdl.ch
